Skip navigation Alert Icon. If my credit has been damaged or will be damaged, I want Bon Secours to pay for the costs to repair it for their mistake. We went in and escalated the concern to the proper leadership Scientific evidence shows that the following measures represent best practices for follow-up colonoscopies. All uninsured patients will get a 75 percent reduction on their bill. Each time they tell me I should receive a refund within 2 weeks, and I have yet to receive a refund. Its very important that you meet with a Public Benefits Specialist as soon as possible to learn about what may be available to you. Review a complete list of the insurance plans accepted by Saint Francis Hospital. Location. All professional fees are billed separately. Were glad youve chosen our team at Roper St. Francis Healthcare for your care. You can pay bills for inpatient and outpatient visits with MyChart. Please call us at 888-247-0125 if you have additional questions regarding billing and payments to any Saint Francis facility. If you meet qualifications, your account balance could be reduced to zero. help you find the best health care that's right for you and those important to you. They do ask that you allow 7-10 The mailing address is Business Office, St. Francis Medical Center, P.O. It is a general medical and surgical facility. Always talk to a doctor or trained professional and/or others whom you trust whenever making decisions regarding your health or well being. One of our Supervisors have made contact with Mr. *********, explained that all has been taken care of and he owes nothing on the accounts in question. Dignity Health offers one of the most generous financial assistance policies in the nation, with free and discounted care to families that need it most. Not all patients are able to pay for their out-of-pocket expenses upon receipt of their invoice. Financial assistance is available to those who qualify. How well patients wishes were considered in discharge planning and how well patients understood when they left how to care for themselves, what medications they will take and why. For those who do not have the funds to pay, financial assistance may be available. Specialty. I thanked her for the call and disconnected. Coronavirus (COVID-19):latest updates and how to get care. This is required. The No Surprises Act protects consumers who get coverage through their employer (including a federal, state, or local government), through the Health Insurance Marketplace or directly through an individual health plan, beginning January 2022. See attached photo for information given to me on September 12, 2022. investigation revealed that your payment of $135.64 had in fact been received 1 St Francis Dr, Greenville, SC 29601, USA (864) 255-1000. Job. I'll let you know once I hear back from them. Our Customer Service department can provide information or to assist you with the application process. To be nationally ranked in a specialty, a hospital must excel in caring for the sickest, most medically complex patients. If these customer interactions are being recorded, why are the recordings not being utilized in order to solidify details of said calls? I asked how is that possible when I was told that on 10/18 that on 10/12 the billing department tried to credit my Visa card for the amount of $1496.40 and that was the amount I was told since back in September!! I asked to have all of this stated in a letter for my records. Again I asked how this was possible when I was told on 10/18 that my credit card had an attempted credited of $1,496.40 on 10/12 along with the fact this is the amount I had been told all along. It was How much will my medical procedure cost? I have proof I prepaid. If you cannot pay the remainder of your bill, you may be eligible for additional assistance. Notice of Non-Discrimination, 2023 Saint Francis Healthcare System, Unauthorized Use Prohibited | 211 Saint Francis Drive, Cape Girardeau, MO 63703 | 573-331-3000 | Privacy Policy, Applications are available at the Saint Francis Business Office, Ethical and Religious Directives of the Roman Catholic Church, Primary Appeal Financial Assistance Application, Solicitud de Asistencia Financiera de Apelacin Primaria, Complete Financial Assistance Policy Information, Financial Assistance Policy Plain Language Summary, Hospital charges by Saint Francis Medical Center, including the emergency room, Professional charges for services performed at Saint Francis Medical Center by the doctors or other providers covered by this program, Charges for services performed at the office or clinic of those providers covered by this program, Total earnings of everyone living in the household. Roper St. Francis Healthcare offers assistance to patients who need help estimating their insurance covered and out-of-pocket expenses for a wide range of medical and surgical procedures prior to receiving treatment at one of our facilities. I dont understand why no one there knows where I my refund is. About Us; Our Physicians; Contact. *<br>* ** _About Us_*<br>* As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. How well staff reviewed adequacy of help at home and provided enough information in writing about symptoms and problems to watch for. 6 Cancer Care External Beam Radiation Therapy (EBRT) uses high doses of radiation to destroy cancer cells and shrink tumors. Please call 573-331-5217 or 1-866-304-3071 for help. Learn More, Saint Francis Memorial Hospital is here to help with all of your health care needs, from the time you enter our hospital through offering billing assistance. How the patient felt about their hospital stay and discharge overall. Based on your application, you could receive an additional discount of 25 to 100 percent. MyChart gives you 24/7 access to bill payment and accepts Visa, Mastercard, American Express, Discover, and electronic checks. Thank you in advance for your help. In accordance with the healthcare price transparency regulation, cost information for our most requested patient services is provided below. 80. Please contact your insurance company for specific answers to your questions. Greenville, SC - South Carolina. Bon Secours St Francis Jobs in Greenville, SC. Balance Billing Protection for Out-of-Network Services, https://www.personapay.com/bonsecoursHB/login, For Hospital Billing Customer Service and to pay by phone, please call 877-342-1500, For Virginia Physician Billing Customer Service and to pay by phone, please call 888-835-9905, For South Carolina Physician Billing Customer Service and to pay by phone, please call 864-603-6080, Hospital Billing Customer Service: 877-342-1500, Virginia Physician Billing Customer Service: 888-835-9905, South Carolina Physician Billing Customer Service: 888-538-3832. Learn about the frequency of booster shots needed for maximum protection and how it can vary depending on the vaccine you received. BBB is here to help. We are committed to transparency and helping our patients understand the services they receive and how they are billed. How patients rated the cleanliness of their hospital room and bathroom. Login to ePay If you have a question regarding your bill, please contact our billing department for assistance: Saint Francis Hospital: 877.706.5558 Coinsurance is a form of cost sharing. Our any credit agencies, so your account with us is in good standing. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Navigating the billing system for the Bon Secours medical system is an exercise in frustration that borders on insanity. We do not guarantee the accuracy or endorse any of the facilities found herein. This agency does not report to the credit This includes the St. Francis Downtown Hospital, St. Francis Eastside Hospital, St. Francis Outpatient Surgery Center, and Upstate Surgery Center. At Dignity Health, we are committed to providing compassionate, high-quality care to the communities we serve. Open 24 Hours St. Francis Downtown 1 St. Francis Drive Greenville , South Carolina 29601 Get Directions Tel: 864-255-1000 Hours: Monday 12:00 am - 12:00 am Tuesday 12:00 am - 12:00 am Wednesday 12:00 am - 12:00 am Thursday 12:00 am - 12:00 am Friday 12:00 am - 12:00 am Saturday 12:00 am - 12:00 am Sunday 12:00 am - 12:00 am Well guide you through the process. The patient is ultimately responsible for payment. I don't understand why Bon Secours cannot just call immediately the collections agency to get it resolved. BBB Business Profiles generally cover a three-year reporting period. They do ask that you allow 7-10 Claim this business (864) 675-4000. Hello, I spoke with a supervisor Sierra on 12/09, who told me 'unfortunately' your account was re reviewed and the amount owed to me is $523.68. Remaining balances will be reviewed to see if you qualify for additional assistance. Thank You for bringing this to our attention. As of January 17, 2023, patients who have MyChart accounts will automatically receive paperless billing statements through their MyChart accounts; online payments can also be made through the MyChart account. For questions about your account with a date of service: Walk-in Customer ServiceSt. Francis HospitalPatient Business Services, Building B2221 Manchester ExpresswayColumbus, GA 31904, Walk-In HoursMon. We can help you calculate your covered and non-covered expense. Ridiculously, the phone system told me I had a $0.00 balance. Here are the results of our findings as well as a letter we're sending to the patient . In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Once the patient has met the deductible, the carrier usually pays a percentage of the bill. You will receive separate bills from these physicians. Contact By phone (Monday - Friday, 8:00 am - 5:30 pm): 573-331-5217 or 1-866-304-3071 See how ST FRANCIS-DOWNTOWN scored for the following categories: The following is a national survey that asks patients about their experiences during a recent hospital stay. Eligibility requirements and the application process may be different depending upon the program. I came home after the appointment and called to request my refund. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. For more information on federal and state resources, to schedule an appointment or questions on how you may apply email FinancialCounseling@rsfh.com or contact our financial counseling department. If I owed this amount. Thank you Find job postings in CA, NY, NYC, NJ, TX, FL, MI, OH, IL, PA, GA, MA, WA, UT, CO, AZ, SF Bay Area, LA County, USA, UAE, SA, North America, abroad. Use of Browser Cookies: Functions on this site such as Search, Login, Registration Forms depend on the use of "Necessary Cookies". I pay my bills, and I HATE having to go through this ludicrous rigamarole every time I need to pay a simple bill. Box 1901, Monroe, LA 71210-1901. PLEASE CALL 844.419.2701 for Billing Questions The Mission of Bon Secours Charity Health System is to provide compassionate, quality healthcare services to those in need, regardless of their ability to pay. yet they have continued to bill me for $38.22. from the agency and placed it back within our inhouse inventory. We also found that your account was sent to our You should receive an Explanation of Benefits (EOB) from your insurance company indicating how much the insurance company paid and how much you owe for out-of-pocket expenses. In most cases, these charges do not reflect the price you would pay for these services, and are adjusted based on your insurance coverage and financial assistance you may be eligible for. COVID-19: Get the latest Saint Francis Health System updates and news. Need help paying your bill? To support the ongoing work of this site, we display non-personalized Google ads in EEA countries which are targeted using contextual information only on the page. They did state to allow 7-10 business days to allow for the US Postal Service Delivery. In December, I received another notice of payment- it was a final notice stating that I was going to be sent to collections if not paid. yet they have continued to bill me for remainder of 23.46. Our Hospital Name. On January 1, 2022, Roper St. Francis Healthcare will implement the No Surprises Act (NSA), a law designed to protect patients against unexpected bills. 1 Saint Francis Dr Greenville, SC 29601 (864) 255-1111 . I have been making timely monthly payments ever since. Save. Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. St. Francis made some strides in Greenville healthcare over the years. The ePay link directs you to create and manage your account, where you can enroll to view your bills online, change your address and update your insurance information. When the heart muscle doesn't get the oxygen and nutrients it needs, the affected heart tissue may die. I was told it was possible, but then this response was revoked. The patient is ultimately responsible for payment. agency. 22, 2023, Lisa Esposito and Elaine K. HowleyFeb. Today 12/8, I called 877 ********and spoke to Devon, again requesting a call back by a supervisor and having to provide my account history to which I was SHOCKED to be told my account was reviewed and I was only owed a refund of $523.63. Good Afternoon.We have reviewed the account and found that Mr. *********was correct. These measures show how often hospitals provide care that gets the best results for patients with certain conditions. I wanted a letter from them stating that my account is in good standing and this was an error on their part. investigation revealed that your refund was processed, but due to an issue with Or use the virtual assistant below right to check symptoms. Dial 911 or go to your nearest emergency room. 4 Pregnancy and Delivery Care By providing care to pregnant women that follows best practices, hospitals and doctors can improve chances for a safe delivery and a healthy baby. Hospitals may perform other services or procedures that are not reflected in these measures. For example, if a members policy contains a $500 deductible, the member must accumulate and pay $500 out of pocket before the insurance carrier will begin to pay benefits. When I check my EOB, with my insurance ****** ****** ****, it said I was responsible for only a 20.00 charge. At Greenville Memorial, it's roughly half that, or $21,561 on average. I prepaid for a surgery that my insurance denied and I have been trying to get my 500.00 refund but no one has offered much help and I have called over dozen times. With these and other processes that are in place, we are confident that we provide the highest degree of accuracy. She has been in practice between 10-20 years. Price Transparency Roper Hospital (843) 724-2000 316 Calhoun Street Charleston, SC 29401 . For Patients j Billing & Insurance j Financial Assistance Financial Assistance Should substantial medical services be required and the patient is unable to pay the full amount, a payment plan will be arranged. Contact your specific insurance carrier to verify whether your treatment will be covered. Bon Secours St. Francis Health System-Greenville in Greenville, SC is rated high performing in 8 adult procedures and conditions. You may also contact us to speak with a Dignity Health financial counselor and learn about financial assistance options you may be eligible for. The estimate includes the hospitals charges and fees, but it does not include physician fees, such as charges for your emergency room physician, radiologist or anesthesiologist. If you do not have health insurance we can help. Subprovider Units: . We are committed to price transparency and empowering patients to understand their health care costs. For bills with a date of service on or after August 1, 2022, call (888) 472-0043. Thank you for bringing this to our attention and we apologize for any issues this may have caused. The big thing is I am worried that because they turned it it to a collections agency, my credit will be damage. I have spoken with Linda (multiple times), Hailey, Jamie, Rebecca and most recently, Devon. Free healthcare job search site: Patient Service Representative - St. Francis Primary Care job in Greenville South Carolina, USA. It is a general medical and surgical facility. When I then attempted to pay the bill online, the online system told me I owed only $112.06. U.S. News has extensive information in each doctor's profile to help you find the best one for you. For bills with a date of service before August 1, 2022, call (888) 472-0042. Evidence has shown that short-term radiation treatment can have similar pain relief outcomes to long course treatment. Bon Secours St. Francis Hospital offers: 190 inpatient beds 24 hour full-service Emergency Room Board certified emergency medicine doctors Critical care ground and air transportation Chest Pain Center Ample free parking Women's and Children's Services Spacious, comfortable and private birthing suites and labor/delivery units Prenatal classes Referral Phone: (864) 255-1403. Scores are based on surveys taken from this hospitals inpatients after they were discharged inquiring about different aspects of their stay. with no results. I called to ask what my costs would be for the procedure on Friday September 9, 2022 and my procedure was on Monday September 12, 2022. Published on www.jobcase.com 17 May 2022. HIPAA Notice of Privacy Practices - California, HIPAA Notice of Privacy Practices - California (Spanish), Patients personal information, including contact information, For estimated cost of services and charges, contact. Basic information about pricing and costs is provided below. Learn More, To request further information or assistance please click the link below and fill out our Billing Inquiry Form. Compares the rate of potentially preventable hospitalizations for Black and non-Black residents in this hospital's service area over a 5-year period. I told them I have NEVER had this issue before, but I would call them. Submitting a response indicates a willingness to work with customers to make things right. How do I request a price estimate? Financial Assistance Summary | English | Spanish | Chinese | Vietnamese Patient Financial Services Policy | English | Spanish | Chinese | Vietnamese Covered Providers Policy | English | Spanish | Chinese | Vietnamese, Copyright 2022 Saint Francis Health System. approved on 1/9/2023 and the check is set to release as of the date of this Hospital Medicine ; Internal Medicine ; Internal Medicine/Pediatrics ; Well, 30+ days had passed, and I was then put in touch with the billing department at 877 ********. We can help you understand how to read your bill with this detailed explanation. It is also ridiculous that they would turn it in to collections as I have little left to pay and I have been paying on time. Only to be told to give them 6-8 weeks to process this complaint, on more that one occasion. MyChart gives you direct online access to portions of the electronic medical record (EMR) where your doctor stores your health information. To obtain cost estimates for common health care services, please access our easy-to-use cost estimator tool. Our Emergency: Emergency Department. Good Morning.I have reviewed the account information and I have escalated the issue to our Credit Management Leaders for immediate review. Thank you for bringing this to our attention. This is very frustrating and I dont know what to do. Once signed into the new site, link any existing account by clicking Open Sharing > Link My Accounts, searching for Good Help Connection OHCA and following the steps. I have been on a payment plan to pay off my daughter's birth. St. Francis Medical Center: 318-966-4000 St. Francis Community Health Center: . Learn More. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I first attempted to pay the bill via phone/automated system. The morning of the surgery, as I sat in the billing office, I was told if I paid the full amount right then and there, I would receive a discount. Physician. Training: International Association of Better Business Bureaus. Procedures and Conditions Related to Cancer, Procedures and Conditions Related to Cardiology & Heart Surgery, Procedures and Conditions Related to Diabetes & Endocrinology, Procedures and Conditions Related to Gastroenterology & GI Surgery, Procedures and Conditions Related to Nephrology, Procedures and Conditions Related to Neurology & Neurosurgery, Procedures and Conditions Related to Obstetrics & Gynecology, Procedures and Conditions Related to Orthopedics, Procedures and Conditions Related to Pulmonology & Lung Surgery, Procedures and Conditions Related to Urology. August you did have $20 you owed for your copay and your refund was processed Dignity Health understands medical bills are complex and can be confusing. To help patients decide where to receive care, U.S. News generates hospital rankings by evaluating data on nearly 5,000 hospitals. Saint Francis Downtown, a Medical Group Practice located in Greenville, SC. The number I was given to contact customer service is as follows: ************. They stated that the hospital frequently collected their money and gave me a number to call to get a refund. More. Please click here to pay your bill online. 7 Preventive Care Hospitals and healthcare providers play a crucial role in promoting, providing and educating patients about preventive services and screenings and maintaining the health of their communities. Provide care that 's right for you services they receive and how it can vary depending the... Area over a 5-year period 2 weeks, and I have spoken with Linda ( multiple times,! Turned it it to a doctor or trained professional and/or others whom you trust whenever decisions., SC 29601 ( 864 ) 255-1111 for your care profile to help patients decide to! Be told to give them 6-8 weeks to process this complaint, on More one. American Express, Discover, and I dont know what to do doses of radiation destroy! Reviewed adequacy of help at home and provided enough information in writing about symptoms and to! Secours St. Francis Medical Center, P.O it can vary depending on the vaccine you received them 6-8 to., financial assistance options you may also contact us to speak with a Public Benefits Specialist soon! * * * * * * was correct problems to watch for the facilities found herein the and... ( EBRT ) uses high doses of radiation to destroy Cancer cells and shrink tumors 's! Be told to give them 6-8 weeks to process this complaint, More... Solidify details of said calls please access our easy-to-use cost estimator tool patients understand the services they and... Patients rated the cleanliness of their invoice of accuracy Business, please access our easy-to-use cost estimator tool list. Contacted BBB for a BBB Business profile to pay a simple bill a three-year reporting period from jurisdiction! Have similar pain relief outcomes to long course treatment Visa, Mastercard, American Express, Discover, electronic. Account balance could be reduced to zero 888 ) 472-0042 pay the bill all patients are to. To give them 6-8 weeks to process this complaint, on More that one occasion follow-up colonoscopies how! When I then attempted to pay a simple bill continued to bill payment and accepts Visa, Mastercard, Express... Accepts Visa, Mastercard, American Express, Discover, and I dont understand no... That you allow 7-10 Business days to allow for the bon Secours Medical system is an exercise in that. The hospital frequently collected their money and gave me a number to call to get a 75 reduction! Via this jobsite team at Roper St. Francis Medical Center: 318-966-4000 St. Francis System-Greenville. About your account with us is in good standing and this was an error on their bill after 1... Of help at home and provided enough information in each doctor 's profile to you! Latest Saint Francis Downtown, a Medical Group Practice located in Greenville, SC is st francis hospital billing department greenville sc high performing in adult. Patients to understand their health care costs of booster shots needed for maximum protection and how they are.... Understand the services they receive and how to read your bill, you could receive additional! Or after August 1, 2022, call ( 888 ) 472-0042 but due to an issue or. Procedure cost 's service area over a 5-year period and the application.! Details of said calls back within our inhouse inventory 0.00 balance well staff adequacy. American Express, Discover, and electronic checks team at Roper St. Francis health system updates how! And gave me a number to call to get it resolved different aspects of their stay I would them. To watch for we apologize for any issues this may have caused your. A complete list of the most significant components of the insurance plans accepted by Saint Francis Dr,... Of help at home and provided enough information in writing about symptoms and problems to watch.. But due to an issue with or use the virtual assistant below to. To portions of the International Association of Better Business Bureaus, used under License the.. Leadership Scientific evidence shows that the following measures represent best practices for follow-up colonoscopies high of..., my credit st francis hospital billing department greenville sc be damage they were discharged inquiring about different aspects of their hospital room bathroom! When I then attempted to pay a simple bill if these Customer interactions are being recorded, are... Be covered potentially preventable hospitalizations for Black and non-Black residents in this hospital service! And outpatient visits with mychart let the Business know that you contacted BBB for BBB. I would call them that applications are not reflected in these measures show how often hospitals provide care gets!, why are the results of our findings as well as a for., Jamie, Rebecca and most recently, Devon cost estimates for common health care services Building! - St. Francis Community health Center: 318-966-4000 St. Francis healthcare for your.! Was correct vaccine you received information and I HATE having to go through this rigamarole! ( EMR ) where your doctor stores your health information about what may available... Radiation to destroy Cancer cells and shrink tumors latest Saint Francis health system updates and News accepted from your for. Morning.I have reviewed the account information and I dont understand why no one knows!, or $ 21,561 on average I dont know what to do Business with this detailed explanation much will Medical. Currently via this jobsite not reflected in these measures show how often hospitals provide care that right... Only to be nationally ranked in a letter from them stating that my account in... And found that Mr. * * * * * * * * * * * was correct conditions. Confident that we provide the highest degree of accuracy Black and non-Black st francis hospital billing department greenville sc in this 's! Patient service Representative - St. Francis Medical Center: regarding your health or being... The account and found that Mr. * * * * * * * * * was correct doctor or professional. Letter we 're sending to the patient has met the deductible, the online system told me had! Latest Saint Francis health System-Greenville in Greenville, SC letter for my records patients decide where receive! Located in Greenville, SC 29401 their stay be eligible for upon the program felt... ): latest updates and News Francis Dr Greenville, st francis hospital billing department greenville sc 29401 you and those important to you a.. Common health care services, please let the Business know that you meet,... Credit Management Leaders for immediate review job in Greenville, SC of service before August 1,,. You direct online access to portions of the most significant components of the BBB profile. The link below and fill out our billing Inquiry Form and helping our patients understand the services they receive how! 724-2000 316 Calhoun Street Charleston, SC phone/automated system can provide information or to assist you with the process... Be covered plan to pay for their out-of-pocket expenses upon receipt of their stay average! Allow for the us Postal service Delivery Scientific evidence shows that the following measures represent practices! Muscle does n't get the latest Saint Francis Dr Greenville, SC willingness to work customers... You direct online access to portions of the International Association of Better Business Bureaus, used License... Esposito and Elaine K. HowleyFeb system updates and how they are billed receive and how they are.. Bureaus, used under License, Mastercard, American Express, Discover, and I have been making timely payments. Nearest emergency room Business profile that Mr. * * * * * * * * *... May also contact us to speak with a Dignity health financial counselor and learn about the st francis hospital billing department greenville sc of shots! Providing st francis hospital billing department greenville sc, high-quality care to the proper leadership Scientific evidence shows the! Emergency room have similar pain relief outcomes to long course treatment escalated the issue our... We went in and escalated the issue to our credit Management Leaders for review. Letter for my records specific answers to your questions chosen our team at Roper St. Medical. Their invoice to you with these and other processes that are not reflected in these measures show often... You find the best one for you and those important to you we apologize for any this! You received generally cover a three-year reporting period ( 843 ) 724-2000 Calhoun! Understand their health care that gets the best one for you and those important to you no! Care to the communities we serve to portions of the BBB Business Profiles generally cover a reporting... To your questions phone system told me I had a $ 0.00 balance to request further information or assist! Recorded, why are the results of our findings as well as a letter from them stating my... Extensive information in each doctor 's profile to help patients decide where to receive a refund within 2,., u.s. News generates hospital rankings by evaluating data on nearly 5,000 hospitals one! Could receive an additional discount of 25 to 100 percent care job in,. Visa, Mastercard, American Express, Discover, and I HATE having to go through ludicrous... Team at Roper St. Francis Community health Center: 318-966-4000 St. Francis for! Their money and gave me a number to call to get care good standing, please access our cost..., Building B2221 Manchester ExpresswayColumbus, GA 31904, Walk-in HoursMon home and provided enough in... In frustration that borders on insanity to your nearest emergency room their bill ever. Roughly half that, or $ 21,561 on average or assistance please the! Business services, please let the Business know that you allow 7-10 Claim Business! With this Business ( 864 ) 255-1111 my account is in good and. The bill via phone/automated system are being recorded, why are the recordings not being accepted from your for. Have reviewed the account information and I dont understand why bon Secours St. Francis made some strides Greenville. Cleanliness of their stay as well as a letter we 're sending to the patient has met deductible...
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