For other inquiries, Contact Us. Users said they were unable to get onto the internet banking app, seeing either a continually spinning loading screen or an error message. With a number of bank branches cutting opening hours recently, it's more important than ever for Brits to be able to access their money online. Problems were reported across the country by thousands of affected customers, according to tracking website Down Detector. It is worth gathering evidence of your problems so you can make a formal complaint to Barclays or Barclaycard directly. Terms and conditions apply. At times though, problems can happen and this is the page where you can report your issues when Barclays internet banking is not working, both online and with Barclays Mobile Banking app down. If you haven't logged in to the app, tap the 'PINsentry' button in the top left-hand corner of the log-in screen. Barclays mobile app is down, customers complain. It is an independent body which will look at the evidence you present, and make a fair decision about the action a bank should take. Your mobile banking app; How to use your Barclays app. Lines are closed on 25 December. A host of users asked the bank for help through its official Twitter account, but it was yet to reply. Problems were reported across the country by thousands of affected customers, according to tracking website Down Detector. If you're already logged in, tap the menu icon in the top left-hand corner and then select 'Mobile PINsentry' from the list. Return to reference- Are you sure you want to delete this comment? W Won 2 - … DOWN: This is the second outage for TSB customers in a week (Image: GETTY). The bank recently cut the amount you can borrow as a mortgage by up to 18%. 679215 Registered office: 1 London Bridge Street, London, SE1 9GF. But the official Barclays status page showed there was problems with both the mobile banking app and the one used to manage Barclaycards. We support devices running iOS 11 and above and Android 5.0 and above. News Corp is a network of leading companies in the worlds of diversified media, news, education, and information services. The FOS might also tell the bank to reimburse you for any extra costs you had to make, such as phone calls or trips to your local branch, as well as a payment for any inconvenience it caused. It allows our most engaged readers to debate the big issues, share their own experiences, discuss real-world solutions, and more. Chris Round wrote: 'Unacceptable not been able to use my Online Banking and Mobile App … Step 1 Open the App Store on your Android device by tapping the ‘Play Store’ icon. In the case of an IT system outage at a bank, the FOS says any compensation depends on your circumstances and whether you lost out as a result. Barclays down reports are surging at the moment with users of the online banking app reporting issues. Use your app to pay bills, move money between your accounts, cancel Direct Debits and much more. View our online Press Pack. Barclays offers current accounts, savings, investments, loans, credit cards and other financial products. IF you can't access your money and you need to urgently, here's what to do: If you’re unhappy with how the bank dealt with your problem, you can contact the free Financial Ombudsman Service (FOS). Barclays’ mobile app has gone down, according to its customers. one customer wrote on Twitter. Warning issued over Sainsbury’s, Asda & Co-op seafood due to salmonella fears, Third of Brits wear knock-off gear to help save cash, figures reveal, Universal Credit 'tax on workers' should be cut so Brits can get back to work, Thousands on Universal Credit payments may get £62 less this month, Iceland is selling 'takeaway' burgers that look just like McDonald’s Big Macs, ©News Group Newspapers Limited in England No. You can find out more details about how to complain to Barclays and Barclaycard on their websites. Comments Share your thoughts and debate the big issues. @Barclays hi trying to use the mobile banking app but getting unable to connect, are you having trouble? Get the app. Want to bookmark your favourite articles and stories to read or reference later? To see all content on The Sun, please use the Site Map. 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