I have logged a query since morning no one is attending to it I'm just paying nothig, I recently purchased a new decoder fro Pep Nzhelele Biaba with an installation voucher It all started on the 3rd of December 2020 when I tried to switch off my DSTV for the month that I will go on leave. • It took 9 phone calls and in total almost 3 hours on the phone just to get my explora decoder to work 100%, with all functions activated again. • I was informed yesterday that my call on the 3rd of December was logged only as a duel view issue. Complaint / review text: I sms'd to the number as per Dstv to get the Explora @99 for 24 months contract. Below is an email which I have been sending to employee enquiries, specialiastactivation, freshdesk. South Africa: Tweet: Consumer complaints … The settings error or failure is remedied at the Call Centre without the technician adjusting/re-fitting/correcting any hardware or connection at all. She then recommend a technician and he then came to my house and made as if he was fixing something and also failed to fix the problem he told me that there is a problem with the decoder and have to take it in to dstv for replacement and charged me R500 because he told me that my splinter was faulty but when i investigated my old splinter was still inside the ceiling.I then went to dstv with both decoders and the lady who helped me said that it was only a setting that she did and questioned me how did the technician not see this because it's part of his job.When i arrived at home i realized that my dstv eye was missing and phoned the technician he then told me that he have it and will bring it back but still didn't do so.I tried to phone him again but doesn't answer his phone.Can you please assist me in this matter. Every time I call, I'm assured that they know what the problem is and that it will be rectified. I have phoned in weekly with no assistance. Consumer complaints and reviews about Multichoice DSTV: Nhlanhla86 Send email : Jan 20, 2021 ... Good day, can anyone direct me to the correct ombudsman for dstv? I wanna file a complaint about one of your incompetent installers. With this information it look like I am paying for some one else. We are struggling for about 6 weeks to get a problem solved with DSTV. If possible, please follow up on all my calls for feedback and accountability. Pretoria: (012) 422 2222 We are desperate and made at least 25 to 30 calls already to get our account sorted with no luck, On the 6of September 2020,I personally call DStv call center for down grade from compact to the one for R110,one of agent told me that the will do it end of month of September2020,on the 04 October 2020 ,I called again for down grade and they advised me to used a whattsup platform and I used the platform,on the 5 of October 2020 I paid R110. AFRICACOMPLAINTS.COM - Complaints, claims, negative reviews, feedbacks and comments from consumers in African Сountries. • I had two calls that was disconnected, with no call backs. I visit the local office and according to there system I pay for an extra Explorer that I did not have, or received. Technician is recommended by MCN-DSTV and attends to the call-out request on 13 January 2021 at ±15h05. Phone a few times with no success. On the 10 October 2020 they switch off my decoder,and the told me I must pay 290 for October month.....I asked them why they told me is way they where told by manager.. my account 4503035374083. 4get about self-service when the poir agents start complaining about how disempowering their IT system is - they look like the bad guys whe everything nust now be referred to the technical team. Within these months I am calling Multichoice after every 5 days with no fail. On … I'm still waiting for the follow up call… I have been a client of multichoice dstv for 20 plus years and recently encountered payment problems resulting in a cut of transmissions after consultation with call centre i was advised to pay r1607.00 with next payment on 17jan2020 the payment was made but after a few days service interrupted again, then switched on again and now switched of again .Isent an e mail to dstv with no response can you please help i will be making the next payment on 17 january account detail After several attempts and logging calls with call centre, and arrogant people PHONE AND TELL YOU WILL PAY, Ever since the lockdown I have been having problems with payment however I always contact dstv should I be paying late I am given a pro rata and I do so on the 2nd of June 2020 I contacted them to explain my payment would be late on the 7th and please let me know if I need to do anything till then as I don't want to be disconnected I was told by the consultant all will be well Till the 7th and gave me an amount to pay however on the 4th I was disconnected I phone through multichoice several times on the 4th and had to wait long ques and with no help from any agent I asked them to please hear the recording and recconect my services and I can not pay the reconnection but still I have no joy and to phone through each time wait for 7 minutes then explain for another 4 minutes is frustrating and it is of no fault on my side please I need assistance my contact number is 0612463672. Multichoice. On my return (2 January) I could not activate my DSTV account. Every week at least once or twice our Access Package gets disconnected. I called the call center to ask what seem to be … This fuels a already big fire. I recently upgraded my DSTV package to compact and added extra view in December 2020. I normally pay r850.00 a month and I paid r1700.00 in november for november and december and still need to pay r391.4 to reconnect my service. I contact Dewald from the local office in Witbank, and he confirm that there was only two equipment. From multichoice since... Good day I would appreciate an intervention from MultiChoice to stop a company Fibresat DSTV from doing repairs/installations.This company is a ripp off and have no clue how to diagnose a problem.They also provide inaccurate advice. A number of subscribers to MultiChoice's satellite TV service have expressed concern over their complaints … On the date 31/03/2020 my extraview didn't wanted to connect to primary decoder and i phone in to dstv customer care and spoke to the lady name Caren.I explained to her my problem and she then tried to fix it from there side but failed to do so and she then told me that there is a problem with my wiring at home. To my surprise they installed it quite quickly but didn't bother to neaten the the cable or clean their mess not sure because im poor or what. The call center either tell you they will forward the request to the relevant department (Price Lock) and that someone will return my call within 24-42 hrs, or the will fast track my request in order to move me higher up in the que. Showmax was activated and added to our account. Whatever you do, NEVER allow DSTV to collect their subscription via debit order, you will live to regret it. Despite numerous calls the past three weeks to apply for the DSTV Price Lock and Upgrade decoder from DSTV Explora to DSTV Ultra, I have not yet received any call backs from Multichoice to assist me with this application. A few weeks ago as you were updating your system we scheduled a disconnect but the encoder stayed on for the whole week. Calling their call centre is a joke. Just right now I spoke to one of your employees (thembeka ngidi) she highlighted very well that the information provided above is a total lie and her manager in which she hid her name will call me, hence i'm writing this complaint again. After several attempts and logging calls with call centre, and arrogant people tell me I WILL PAY A DEBIT ORDER THAT WAS STOP. [protected]/i505 [protected]/i488 I TRIED CALLING MULTICHOICE ALSO TRIED WHATTS APP USELESS???. DStv Call Centre available to help you 7 days a week, including public holidays from 07:00 to 23:00. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions, Good Day, one of your installer with a multi-choice installer ID card with name Patrick Amalonye and phone number +[protected] made away with the money i gave him to buy me a DSTV dish to replace a bad one. How does multichoice send customers msg like this come back to DStv n pay for one month only R250 n no reconnection fee send only the 23th of March I called the call centre n they say yes u pay for one month I paid n was disconnected on the 6th April n when u call the people are useless the give u a round around n the last on tells me it was a special for March only but they send u on the end of March I ask to speak to a manager and she put me on hold for 30 mins so I must end the call bunch of lies n stupid people that work at multichoice. Please give us a better service on mzansi. ON 19.05.2020 ONCE AGAIN A CALL WAS MADE TO MULTICHOICE ONLY TO HEAR THAT I AM NOT ON THE SYSTEM AND NO I.D COPY RECEIVED. My holiday home is actually a weekend home that we use from Friday night to Sunday morning. I am a bit confused is 011 369 5900, the Dstv Competition winner notification number, that multichoice … All I did was to upgrade because I was bored during lockdown, I made a mistake of overpaying while using EFT, I contacted Multichoice for reversal of my money and I was told I will get it back within seven days, what a suprise after seven days doing follow ip I was told it is still processing, its month end I need to pay the rent, every agent that i got know is telling different stories, I they can tell is escalations, the first person who helped me never ask me the documents, I am back to work and when I call the other agent is asking me for the documents, were am I going to get the bak statement at this moment because my phone is not printing the statement. You can find contact details for MultiChoice Africa / DSTV above. Send a complaint letter to MultiChoice directly using their official complaint channels … (HOW MANY MORE TIMES DO I HAVE TO MAIL DOCS) TO.DAY I HAVE NOW FOR THE LAST TIME MAILED XOLISA TOKOTA IN REGARDS TO MY E.MAIL AND HAS REQUESTED A REPLY BACK. Our premium is going off with a debit order and is up to date. Manufacturer open on Monday due to lockdown. It makes me furious to receive my credit report with … Johannesburg: (011) 289 2222 . On the 10 January 2021 my account was suspended … Technician makes calls to Call Centre and the Service Agent(s) guides through settings and signal re-send steps. For support queries please get in touch with us or fill in our contact form. Whatever your complaint about MultiChoice is, follow the next three steps in order to have the best chance of resolving your complaint. Customer care my customer number [protected] This is un exeptable. Good day, can anyone direct me to the correct ombudsman for dstv? ABSA also phone but the same happen, e/mails have been sent but no response for their side, even the manager from Welkom Multichoice is not interest to help me solve this problem.Please can someone help me solve this problem.Where can I send proof of e/mail and phone numbers to which I use to get help from someone at DSTV. It is the third and I haven't paid the rent. • I asked on three different calls for the call centre manager to phone me. Complaint / review text: On the 2nd of April an amount of R750 was paid to Multichoice and then on the 22nd April, my service was suspended. Technician checks installation, equipment, hardware as previously set up some months before and finds no fault. The invoice for last month, November, we were told that the indian subscription will be credited but was not done. The California DEPARTMENT OF AGING, LONG-TERM CARE OMBUDSMAN PROGRAM (LTCOP) The primary responsibility of the LTCOP is to investigate and endeavor to resolve complaints … And the name of the installer is Talifhani business interprise [protected] I drive 15 minutes to town to pay R250 and yet they go back and claim these parasites. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with MultiChoice Africa / DSTV Customer Service. DSTV is charging me what they feel like. The mail that they sent me confirmed this free of charge and price increase. If the issue remains unresolved, then you need to commence the official customer complaint process. More than us getting such appalling service for the simplest of things like pairing decoders/ getting one's PVR back, I feel frovthese frontliners we curse and shout at and yet the big fat cats are not enabling and empowering them. [protected]/i503 DStv quality complaints - has MultiChoice responded to your complaint? Feedback will be communicated as soon as possible. By joining the MultiChoice Group, you are … Complete list of Multichoice complaints. I switched to the price lock offer by DSTV in July 2019.I have been overcharged every month since switching to price lock. • My DSTV was never switched off. Submit your complaint … I have been put on hold by the call centre agent for more than 30minutes!!! All along I was communicating with the installer and he asked me last week to send him the date on which I purchase and did sent him proof of purchase. Shareholders grinning all the way to the bank here? I guarantee I surrender I will find myself a new system. I've been a loyal customer since DSTV came to South Africa. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with MultiChoice Africa / DSTV Customer Service. She was never advised of the increases but was told by … Complaint / review / scam report Multichoice I received a call from 011 369 5900. frustrated with multichoice customer service! No one at the call centre can explain who activated it and who gave permission for it to be activated as we already have Showmax for free included in the Premium package. What if i didn't have that amount of money with and whats the purpose of buying a decoder fully installed when you have to pay extra. regards We would love to hear from you. • On my short return on the 18th I reported this to DSTV. [protected], [protected] and [protected]. I have been going through that abuse and still today nothing has been done. Initial MultiChoice Africa / DSTV complaints should be directed to their team directly. SO I ENDED UP AT DSTV OUTLET RUSTENBURG WERE WE WE TOLD WHAT DOCS TO BRING AND THEY WOULD ASSIST US THERE. DStv (MultiChoice)'s reply: 23 Dec 2020, 08:21. Scam, unauthorized charges, rip off, defective product, poor service. One in my living room and one in the bed room. Complaint / review / scam report Multichoice Dstv Explora application. I am so disappointed with Multichoice , so if a client wants to upgrade it is so easy to do so they will … … For example. Please investigate this. After thousands emails and DMs im back on hello Peter to make further and hopefully last complaint about price lock. Im Marambidze Mhlanga [protected] The channel will be on DStv, because the broadcaster decided against setting up its own independent satellite network, instead opting for instant access to Multichoice’s 1.5 million … The insurance replaced my decoder now I must pay r100.00 more without my being informed or knowing about this as I payed insurance all these years and I destingkly asked, do I have to pay more. Day light robbery. Click on our 'File MultiChoice complaint' button. • On one of my very frustrated calls to the call centre, I was put on hold for almost 10 minutes! I find this very concerning and would like to see accountability for call centre agents not doing their job. Agent(s) eventually advise customer to hire a private technician to "fix" the unresolved, unidentified problem. Refer to my previous letter: My debit order was increase on the following dates: March2020- R974 ; April 2020- R989; November 2020 R1108 We use cookies to improve your experience on our site and to show you personalised advertising. Mamelodi sundowns played orlando pirates on saturday dated 02 january 2020, bloemfontein celtics played maritzburg united and I am writing this complain on the 03 january 2020 at 23:10 and still there is nothing on catch up and premier league already updated yesterday games yesterday and todays games are also updated. I am appaulled by DSTV multi choice Services. id [protected] By not communicate extra fees or cost is fraud by just adding it to your account, Since the new CEO came in things have gone feom bad to worse! Multichoice . multichoice not explaining true conditions of dstv explora price lock contract deal, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. 1. Calls at 09h35, 09h37, 15h24, 17h45, 17h50, 17h54. I am Ntombekaya Tsako, i took out a price lock explora in Oct 2019 and by mistake they delivered 2 instead of one and i phoned to notify them of their mistake and was advised that they will send a courier guy to pick it up, after months of doing follow ups they eventually collected it on the 20 Jan 2020. Blacklist of bad, negligent and unreliable African companies. Complaints can also be sent to the SA Press Ombudsman on telephone 021 851 3232 or via email khanyim@ombudsman.org.za or johanr@ombudsman.org.za They are … I am sure you can pick it up on your system. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Calls were repeatedly made in an attempt to try out the suggested guidance given telephonically. Complaint / review text: Good day I have requested a credit report from one of the credit unions in SA and found that … Problems with amout invoiced and unwanted subscription, Subscription billing by multi-choice/dstv sa, Mokhatlathabiso — Katlehong, South Africa, Mapct — Cape Town, Western Cape, South Africa, Removal of channels without informing the customers. Complaint / review text: In January 2014 an agent from DSTV on air called me with an … Just to name a few : My understanding is that your company policy is to not leave a caller on hold for longer that a minute or two…? CRIMINAL!! Up and till today I had no response from Multichoice. j a strydom Scam, unauthorized charges, rip off, defective product, poor service. Discuss the issues you have had with MultiChoice Africa / DSTV and work with their customer service team to find a resolution. Thank you for your time, and looking forward to your feedback. A Dstv costumer I have tried in vain to have a decoder changed into my name and am having no help!!! Needs the ombudsman's intervention To think that at one point DSTV used to lead in customer service, now they are the worst and there is absolutely no surprise why. You can find contact details for MultiChoice Africa / DSTV above.. ComplaintsBoard.com is an independent complaint … did she take lunch or what !!! 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