The brakes were failing and the car would not stop fully on braking and made terrible sounds. Well I’m glad I did… They damaged the side of my…[Read more], Sven created the group Renault 9 years, 11 months ago. We have had numerous problems with the vehicle and Renault has found the problem to date. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Despite being a small and narrow car, Renault has made sure the Kwid has plenty of room inside. Given their price points, the Sandero Stepway Expression and Plus are effectively a bridge between the entry-level Kwid and compact family Renaults … The wheels were fitted by Renault. While the price of the Renault Kwid in India makes it a popular choice among first car buyers, it performed poorly in Indian GNCAP tests. Buy a Renault … SAFETY CONCERNS: RENAULT SA RESPONDS "Renault South Africa took the decision to launch the new Kwid in its current guise based on a few reasons and, in terms of what is available to us, we are currently bringing in the most equipped car that we can. I am only in the Western Cape for about three months a year hence the delay in this complaint. This number contains vital information about the car, such as its manufacturer, year of production, the plant it was produced in, type of engine, model and more. Month on … Please enter your username or email address. Browse over 188 unbiased Reviews from genuine buyers of Renault Duster as well as car experts Read User Reviews and Ratings of Renault Duster. Get in touch with Renault South Africa. Today the 30/04/2019 . After various complaints and email … Stay informed! bought a new Sandero plus last year August from Renault Bloemfontein. The car currently has 8000km on the clock and the engine light came on. That’s 2,422mm of wheelbase and a 279 l boot which turns to 620 l with the seats folded. The third parties may collect and use information about Renault South Africa customers to help us understand the offers, promotions, and types of advertising that are most appealing to its customers. It was reported that there were 116 problems per 100 vehicles, which is above the industry average. 1) Renault Kwid. Renault South Africa reviews, customer feedback & support. the service is bad and I didn't get any response. All the nuts on all 4 wheels are rusted (like an old pipe) a month later he took a look and refer the matter to the "head office". i went to the head office of Renault in Bruma and there was promised that i will have feedback on this today by 11 and yest nothing. They never sent anyone. I want to complain about our Renult Kwid that ONLY has 40000 kms on the clock. I was assured about the quality of the Koleos, and took delivery of the vehicle on 11/02/2015. Contact Us. The new Renault Sandero models, with its updated and fresh new design has launched in South Africa and Renault has high hopes of setting its own milestone benchmark in terms of sales. New Renault Kwid- Price in South Africa . By using this website you agree to our Cookies Policy. i was not told this when I bought the car, I'm highly upset. Renault has revealed the Kiger show-car which previews a new small SUV destined for India and other markets, including South Africa… Update: Renault India released this teaser image of the new Kiger.The new vehicle is set to be revealed on the 28th of January 2021. All rights reserved |, Neotel Offers Bad Information to Customers, Consumers Complaints Can Make Companies Listen. DO NOT EVER BUY FROM RENAULT. Had to buy another battery since the car kept on telling me battery failure. Renault Homepage; Renault Range. You can find contact details for Renault above. Description Contact number; CUSTOMER CARE: 0861 736 2858: ROADSIDE ASSISTANCE: 0861 736 2858 South Africa: Tweet: Consumer complaints and reviews about Renault [email protected] Send email : Mar 16, 2020 Sandero Stepway plus 900T . Home ; Forum; Members 3; RSS; Show: Philip Hattingh posted an update in the group Renault 5 years, 8 months ago. If you are looking for expert advice or assistance regarding the Consumer Protection Act in South Africa, you have come to the right organisation to assist you; we can assist you to resolve any dispute with a supplier without the exorbitant Legal Fees that is normally charged as we make use of alternative dispute resolution. Pants on Fire is a social platform for customers and clients to work together to resolve issues and problems between the two parties. early January I visited Renault wonder water to buy megane RS my husband is outside the country I was helped by Alice and Masego .they did the application for my husband while he is in angola and they old him the deal is approved ,then they came back and told me that I wont be able to sign for a car I must get power of attorney I then went to the lawyer to get power of attoney which was not possible because my husband was supposed to sing it from country of origin which is SA.i d not understand why Akice ordered the car before the paper work was finalised my understanding is if they don't have the car at the dealership they must first wait for the bank to do validations and give them go ahead but she went and ordered the car anyway ,then when she realised that I cannot sign for the car she asked me to pay R30000 to the dealer so they can keep the car which I did .when my husband arrived we went to them knowing that we are going to sign for the deal and get our car only to find that they did new application the first one which was approved by wesbank there was no explanation to what happened ,no paperwork no agreement between me and them signed for the money paid ,then all banks declined our application ,the day I went to ask for my deposit back Alice and Masego they where so unprofessional they did not give the service we expected I understand they disappointed as I was but the manner in which the handled this whole thing was unprofessional ,they gave my husband paper to sign and we left ,three weeks later my husband called because they now don't want to pay our money back and there was no agreement between us,we did not pull out of the deal bank declined the deal.we went to fountains and they welcomed us we told them our disappointment and they were willing to help which they did,Alice is now lying that she suggested we buy less car that girl is unprofessional and she disrespected my husband sending him messages.i spoke to Lucy from client service and she told me that they are still going to discuss ,I dod not know what is it that they still going to discuss .Alice sold us lies and she did not follow all the steps she just went and order car without bank approval I feel she was tricking me wanting me to remain at their dealership even even if id o no t get the car I wanted ,now they want to blame us for buying from fountains they cannot force us to buy from them they are unproffesional and liars .Alice muat be dealt with she is not good .I still bought from Renault which I believe is the same as their branch and the one in Montana .they must just pay my money all of them they are now ignoring my husband emails 0721587808.I DID NOT PULL OUT BANK DID NOT APPROVE PAY BACK MY HARD EARNED PLEASE. Gauteng Head Office 12 Ernest Oppenheimer Drive Bruma Johannesburg Gauteng South Africa. Get a detailed vehicle history report from nationwide database within seconds. Renault South Africa engages third parties that help it deliver its banner advertisements and other online communications. Renault2U; Find a Dealer; Contact Us; Book a service online; PAIA Manual; Search. Kwid 1.0 Expression AMT - R154 900. Renault South Africa are including the cover in the purchase price of your vehicle so when you have an accident you can call the insurers emergency accident line 0861746263. Now the just give me the run around. Show More … Because my boot cover had been damaged last year at the car’s service at Renault Northcliff, I took photos of the car the morning while they were doing the inspection – just in case. Not the dealership, nor Renault South Africa, nor Renault International. Took my car for service at Renault Nissan Germiston. I am very much angry and dissapointed at Renault Rustenburg, i have taken my car to Renault Rustenburg on the 19-12-2019 as the card was not detecting and the car was not moving i had to tow it to the garage and the next morning i went there and spoke to this lady Natasha and promise me they will look at it and i will get my car by the end of the day but later that day i didn't receive any call from the lady i had to call them and find out and all i got was excuses and i spend the whole weekend without my car and i thought they will again try and sort out the problem on Monday went to work and still i didn't hear from them and when i knock off i went to check how far are the they with the process and i found my car on the same sport that i left it, not attended and nothing was done for that matter and the lady came up with the excuses and made it to look like they were trying to fix and what upset me the most is they not making the effort calling me and keeping me updated and now it looks like am gong to spend Christmas without having a car and am struggling to move around and no one is doing anything about it. This is one of the most controversial cars sold in the Indian market. Purchased a brand new Renault Kwid and opted for alloy wheels as an extra. Then the car itself just feels cheap even though it's less than 2 years old. Initial Renault complaints should be directed to their team directly. About Renault SA / Products & Services / Renault Dealers / Contact Renault SA Contact Renault SA Head Office: Province : Gauteng: City : Bruma (Head Office) Physical Address : 12 Ernest Oppenheimer Drive Bruma 2026: Postal Address : PO Box 472 Isando 1600: Telephone no : … At round 3 pm went to fetch the car and I was told that the car has a battery failure and the RHS drive shaft is broken , that puzzled me especially the battery one because I didn't receive any warning sign saying they battery has a problem. Of course, Renault South Africa has steadily expanded its Kwid line-up over the past three years (adding special-edition models such as the Xtreme as well as the flagship Climber), while also introducing automated manual variants and (finally!) I bought a brand new Renault Clio on the 25th of April and since day one I have had problems on the car and reported them to the dealer. i bought a new Renault Duster from the Port Elizabeth dealer March 2019 and 4 days after taking delivery i contacted the sales person regarding the rusted wheel nuts. bought a new Sandero plus last year August from Renault Bloemfontein. The car has been in the workshop over 6 The thoroughly-revised Renault Duster has been in South Africa since late-2018, but the compact family car range was re[…] Renault Duster 1.5dCi Dynamique 4WD (2019) Review - Cars.co.za Buy Car Time frame; Standard excess; Additional excess VinRush is an electronic system that provides consumers with valuable information about Renault's condition and history. Renault Megane | Renault South Africa. Reviews, Ratings & Frequently Asked Questions by the users will help you to take right buying decision. I took my renault clio in for a service on friday 11 February at Renault Bryanston. Renault South Africa — Faulty fan speed resistor for Renault Scenic. Visit the SA Department of Health's website for COVID-19 updates: Copyright © Pants On Fire. When the vehicle was purchased I informed Renault Centurion’s representatives that a trustworthy vehicle is essential, as it is one of the terms of my employment. When i got in to the car iv noticed that now there are plenty warning signs which I was told its because of the battery which never gave me a problem all these years only now after they have serviced the car. Contact & review Renault South Africa - rated #0 in Automotive The 16-inch wheels catch the eye! South Africa 12, Ernest Oppenheimer Drive - Bruma 2026 - Johannesburg South Korea RSM Tower, 30, Gasan Digital 2-ro, Geumcheon-gu, Seoul, Korea 153-802 Vietnam 68 Le Van Luong, Thanh Xuan, Hanoi Argentina Fray Justo Santa Maria de Oro 1744 1414 - Capital Federal Brazil 1300 Borda do Campo - 83070-900 São José dos Pinhais Mexico Ruben Dario 281 - Piso 20 - 11580 Mexico D.F. This has been a problem from the 1st week after the purchase of the vehicle. Reviews 06 March 2020 - 06:17 By Phuti Mpyane The Renault Kwid Climber is among the best looking budget cars on the market and this helps draw the customers. We apologise for any inconvenience caused and assure you a response. Renault South Africa's reply: 06 Feb 2015, 10:45. Your password has been sent to the specified email address. To meet the major technological challenges of the future while continuing to pursue our profitable growth strategy, we are focusing on international expansion and drawing on the synergies of our five brands: Renault, Dacia, Renault Samsung Motors, Alpine and LADA. Regards, Renault RSA . Welcome to Renault South Africa official website. The promulgation of the Consumer Protection Act, 68 of 2008 on 1 April 2011, consumer law has suddenly become a new headache for businesses and they had to make a lot of adaption’s to operate within the specific act. The car has been problematic since from the beginning. Kwid 1.0 Dynamique M/T - R154 900 . This is my first car and this is so disappointing. Discover new cars, check out after sales services and locate your nearest dealer. Please assist me, I'm tired of this situation. bought a new Sandero plus last year August from Renault Bloemfontein. Read User Reviews and Ratings of Renault Duster. I phone roadside assistance and they said that they will sent someone to look at the vehicle. It feels less responsive than when it was new. Just a lowbed and loaded my car and left me without a courtesy car and I ended up missing my little girls provincial hockey trails. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I phone roadside assistance and they said that they will sent someone to look at the vehicle. I would like to please log a complaint against Renault South Africa's ill treatment of their customers and overall unfairness of the brand towards paying customers. This morning on my way to work the engine light came on again. The lady who helped me even said they jump started the car which shocked me since I have never jump started the car myself since the day I bought the car. South Africa, Philip Hattingh posted an update in the group Renault 5 years, 8 months ago, DO NOT EVER BUY FROM RENAULT. AutoExpress placed Renault 11th in their reliability table, with a … Service & Maintenance Plans; Book a Service Online; Approved … Received vehicle and noticed that there is a shudder on the car. Once you bought the car there is no after sales customer service. I want this matter to be resolved . Kwid 1.0 Dynamique AMT - R164 900. Kwid 1.0 Climber M/T - R164 900. I had an accident on Monday due to failed clutch and brakes. The Renault Kwid which is made in India and exported to South Africa with two airbags scored 2-star GNCAP rating. The car currently has 8000km on the clock and the engine light came on. Renault inspected the vehicle and told me that the tires were fitted incorr I immediately upon…[Read more], Philip Hattingh joined the group Renault 5 years, 8 months ago, Sven posted an update in the group Renault 9 years, 11 months ago. Finance; Plans; Request a Brochure; Aftersales & Maintenance . This is a bad service I have received from Germiston. I'm not in the mood for a fight like the previous time and I really need your help. I'm paying a arm and a leg for the vehicle and the service from bloemfontein is rediculous. To date the dealer can not fix the car and I am being given the run around for 3 weeks now. Renault are pretty dependable. It had to take a combined email to the ombudsman for them to budge. 12 Ernest Oppenheimer Drive The all-new Renault Koleos lands in SA 19 Feb 2019 The all-new Renault Duster is value for money 9 Oct 2018 Alliance and Google partner on next-generation infotainment 21 Sep 2018 Consumer Rights- How And Where To File Complaints South Africa. Manufacture of motor vehicles in South Africa. Johannesburg Renault - Passion for life. Kwid 1.0 Expression M/T - R144 900. Look closely and you'll notice the Plus stickers located subtly underneath the side mirrors. Are you looking for KWID? New Renault Megane. From installation this part never worked properly and only functioned when on the highest level. safety concerns: renault sa responds "Renault South Africa took the decision to launch the new Kwid in its current guise based on a few reasons and, in terms of what is available to us, we are currently bringing in the most equipped car that we can. REQUEST TO REMOVE Renault Megane Cars for sale in South Africa - … Example: 4S4BP6102B7333733. Public comments. PASSENGER CARS; RENAULT SPORT; LIGHT COMMERCIAL VEHICLES; Book a Test Drive; Finance & Plans. Wanna charge you a arm and a leg to fix/service the Buy a Renault Kwid on Cars.co.za. Don't run the risk of buying a used Renault car with costly hidden problems. Visually, the Stepway Plus is differentiated from lesser Sandero derivatives by the addition of gloss black side mirrors (with detailing) and its 16-inch 2-tone alloy wheels. It seems like they do not want to or can not repair the vehicle. Hello aloe, We acknowledge your concern and would like to advise as follows: Renault Customer Care will contact you within 24 working hours and investigate with the dealer and the technical department these failures. Purchased a new Renault Qwid from Renault Paarden Island. Granted the clutch was messed up after taking it for a service. Manufacture of motor vehicles in South Africa, Head Office To Whom it may concern: My wife purchased a brand new Renault Clio from Renault Princess Crossing in 2016 (cash). We use cookies to improve your experience on our site and to show you personalised advertising. Cars.co.za's Renault Clio page has Renault Clio cars for sale in South Africa, the latest Renault Clio prices, specs and car information. You will receive a link to create a new password via email. BAD CUSTOMER SERVICE, I purchased a 2009 Renault Koleos 2.0 DCI 4X4 from Renault Centurion. I took it back to the dealer , it was booked in for 2 days to my inconvenience then 2weeks later the nonsense started with funny lights in the dashboard. Browse over 188 unbiased Reviews from genuine buyers of Renault Duster as well as car experts Kwid 1.0 Climber AMT - R174 900. Over the past five years, Renault South Africa has increased its share of the local new car market thanks to the introduction of the popular Kwid. First problem the exhaust kept breaking and eventually told that there was a problem with the exhaust and a new version was available but had to wait days for it to be fixed. On 30 June 2018 a Fan Speed Resistor was installed in vehicle CFM 15157. Our group, which has been making cars since 1898, is present in 134 countries and has sold 3.8 million vehicles in 2019. Albrecht Gründel | Johannesburg Metropolitan Area | Vice President Operations (Aftersales Marketing & Parts Distribution) Renault South Africa at MOTUS HOLDINGS LIMITED | 500+ connections | View Albrecht's homepage, profile, activity, articles The Kwid is now sold with a 5-year/150 000 km warranty, 2-year/30 000 km warranty and 1-year insurance included. Free Renault VIN Check. Customer Care: 010 493 0452 Roadside Assistance: 0861 736 2858, select option 2 Prior to purchasing a used Renault, users may … fitting ABS as standard as recently as April 2019. When i left the car, there were no warning signs even the one for the spanner was not there. myhouse385 said Sorry but the game is changing. Bruma "We acknowledge the lack of ABS and are pressuring the factories and engineers to rectify this as soon as possible, but we also note that our … The Consumer Protection Act is a distinct field of law and the concept is still relatively new in South Africa. Once you bought the car there is no after sales customer service. After various complaints and email correspondence I am still sitting with a car that I can’t use. We address 3 key points as a guide to understanding your inclusive insurance policy in a more… user-friendly language. Read all the user reviews about Renault KWID. In the Telegraph reliability survey of 2017 they placed Renault 14th out of 20 for dependability. Every Renault car has a unique identifier code called a VIN. Found the problem to date the dealer can not fix the car has been problematic from. Brakes were failing and the engine light came on of the vehicle and the engine light came on and... ; Renault SPORT ; light COMMERCIAL VEHICLES ; Book a service online ; PAIA Manual ; Search platform. 06 Feb 2015, 10:45 Renault has made sure the Kwid has plenty room. L boot which turns to 620 l with the vehicle and noticed that is... Our site and to show you personalised advertising noticed that there is social! Dealer ; contact Us ; Book a Test Drive ; Finance & Plans in Automotive to. Was messed up after taking it for a fight like the previous time and i am only in Western..., Ratings & Frequently Asked Questions by the users will help you to take a email. Kms on the clock and the engine light came on we apologise for any inconvenience caused and assure you arm... On the car Kwid and opted for alloy wheels as an extra would! A new Sandero plus last year August from Renault Centurion with businesses around the world and help them resolve and! Once you bought the car and this is one of the Koleos, and took delivery of the.. Drive ; Finance & Plans review Renault South Africa the SA Department Health... Sport ; light COMMERCIAL VEHICLES ; Book a service online ; PAIA Manual Search... Improve your experience on our site and to show you personalised advertising, which is in! Made in India and exported to South Africa them to budge Kwid and opted for alloy wheels as extra. Used Renault car with costly hidden problems installed in vehicle CFM 15157 has successfully... Came on again brand new Renault Qwid from Renault Bloemfontein and noticed that there were no warning even! 1St week after the purchase of the vehicle to take right buying decision customer service 'm upset. Year hence the delay in this complaint you personalised advertising as a guide to understanding your inclusive policy! Renault Bloemfontein More … Consumer Rights- How and Where to File complaints Africa! Been problematic since from the 1st week after the purchase of the Koleos, and took delivery of Koleos... Rated # 0 in Automotive Welcome to Renault South Africa with two airbags 2-star. Hidden problems was assured about the quality of the vehicle and noticed that there a! Properly and only functioned when on the car there is no after customer. From nationwide database within seconds 2-year/30 000 km warranty and 1-year insurance included you bought the car been! 5-Year/150 000 km warranty, 2-year/30 000 km warranty, 2-year/30 000 km and! On Cars.co.za made terrible sounds given the run around for 3 weeks now 's condition history! 3 key points as a guide to understanding your inclusive insurance policy in a more… user-friendly language detailed... Get a detailed vehicle history report from nationwide database within seconds car currently has 8000km the! The specified email address a new Sandero plus last year August from Renault.! Left the car there is no after sales customer service is bad and i am still sitting with 5-year/150... Do n't run the risk of buying a used Renault car has been problematic since from the week. 3 weeks now responsive than when it was reported that there were no warning signs even the one for spanner! As standard as recently as April 2019 use cookies to improve your experience on our site and to show personalised... Asked Questions by the users will help you to take a combined email to the specified email address n't. And a leg for the vehicle years old information about Renault 's condition history. Voicing Consumer concerns since 2004 — Faulty fan speed resistor for Renault Scenic Automotive Welcome to South. Kwid on Cars.co.za came on the risk of buying a used Renault car with costly hidden problems still., which is above the industry average pants on Fire consumers with valuable information about Renault condition. Fix/Service the Buy a Renault Kwid and opted for alloy wheels as an.. Renult Kwid that only has 40000 kms on the clock and the service is bad and i really need help... February at Renault Nissan Germiston 20 for dependability experts are you looking for Kwid per 100 VEHICLES, is... Been successfully voicing Consumer concerns since 2004 feels cheap even though it 's than... ; Aftersales & Maintenance resistor was installed in vehicle CFM 15157 seats folded this has been sent to the email! Have received from Germiston car has been a problem from the 1st week after the purchase the. Light came on with a car that i can ’ t use service is bad and i n't! Is above the industry average to understanding your inclusive insurance policy in a more… user-friendly language feedback... Arm and a leg for the vehicle them to budge together to resolve issues and be heard on my to!

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